The surge in healthcare consumerism is empowering patients with more autonomy and choices than ever when it comes to “shopping around for care.” In fact, industry research shows approximately 30% of ...

Hospitals and health systems, especially larger ones, are using AI in myriad new ways – including leveraging it for improved patient experience, and for better patient engagement with the goal of ...

Dartmouth medical student Nsomma Alilonu and Professor Thomas Thesen test the interactive voice component on their AI Patient Actor app, which allows students to practice talking to a simulated ...

Forbes contributors publish independent expert analyses and insights. Aline Holzwarth is a healthtech advisor in AI and behavioral design. Saman Rahmanian is passionate about creating alignment ...

A PubMed study, “Using patient feedback to drive quality improvement in hospitals,” shows that structured feedback reviews improve processes and deepen trust, especially when leadership is involved.

Online messages have become a linchpin of many patients’ relationships with their doctors. The digital access points—often baked into patient portals and electronic health record systems like Epic’s ...