NBM is providing this overview as an informational breakdown of how managed IT support is commonly structured and evaluated, reflecting the practical questions and expectations that organizations in ...

Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...

The integration world has gone through many changes in the 21st century. Break-fix has been the dominant business model for IT and AV businesses alike; however, developments of various threats in the ...

The last three years have brought a level of turbulence to the healthcare landscape like we’ve never seen before. Historically we’ve observed the wheels of change in our industry move rather slowly.

Information technology professional services and products supplier CMIT Solutions announced the launch of what the company claims is the world’s first co-managed service desk, the CMIT Service Center, ...

Fixify Inc., a startup helping companies process employees’ technical support requests more efficiently, today announced that it has raised $25 million in funding. Costanoa Ventures, Decibel Partners ...

Wylie Wong is a freelance journalist who specializes in business, technology and sports. He is a regular contributor to the CDW family of technology magazines. CIO Justin McKenzie has been busy ...

Level Platforms plans to launch a portfolio of NOC and help desk services with the upcoming release of its Managed Workplace 2012 platform upgrade for MSPs. The new services can augment MSPs' existing ...

A high-level description of services provided by the Technology Help Desk. The responsibilities of the Technology Help Desk When and how to contact the Technology Help Desk. The incident/case process ...

Cloud5 Communications, a leading provider of technology solutions and services for more than 5,000 hotels across the Americas, today announced the opening of its new Managed IT Service Desk, ...