New Orleans Deploys AI for 911 Calls—What Are Other Cities Doing?

New Orleans is using AI to triage some 911 calls, joining a growing number of U.S. cities testing the technology amid ...

New Orleans turned to AI to field 911 calls. Now critics say it may miss crucial human cues

As 911 centers face staffing shortages and call surges, more of them are turning to AI to fill the gap. Not everyone is on ...

How 911 calls actually work, according to a former dispatcher

Ricardo Martinez II explains how emergency calls are prioritized, why burnout is rising, and what callers can do to get help faster.

Emergency services say 911 lines are down in several states as a mass IT outage causes havoc

Emergency lines have gone down in several US states after an IT outage sparked chaos across the globe.
CNET

Calling 911: Tips You Must Know to Report an Emergency

Calling 911, and doing it efficiently, is a skill every person should learn and know by heart. It could truly be a matter of life and death. Time is of the essence when reporting an emergency. This is ...
The New York Times

‘We Just Always Expect It to Work’: 911 Outage Shows System’s Perils

The failure of the Massachusetts 911 system on Tuesday was the latest reminder of the potential problems faced by an emergency network that many say needs to be upgraded. By Nicholas Bogel-Burroughs ...